Refund & Exchange
We’re bummed if you're not 100% satisfied with our service, But we provide full protection for your pleasant shopping. If you need product replacement or refund, please contact firstname.lastname@example.org, the content of the email needs to include:
2.Refund or Exchange reasons
3.Payment method: Credit Card / Paypal
After filling in the information, you will receive our response within 2-3 working days. Before replacing or refunding, please read our website's return policy.
1. We do not accept returned items that were sent back by you directly without checking with us first by email.
2. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
3. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
4. Due to the production process and transportation reasons, individual products may appear inconsistent with the picture display, such as: extrusion deformation, wrinkles, uneven color, scratches, cable head, oil stains, opening lines, production traces or obvious Damage, etc. In this case, the merchandise will be refunded at the discretion of the buyer as appropriate and will not be accepted for return. (Maximum return of 10% of the price of the item).
5. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. If your order needs to be returned for replacement or refund, please send us an email to confirm the delivery address. If the order is sent to an unconfirmed delivery address, our company will refuse to provide the replacement and refund of this order, and reserve the right to take further measures.
The original shipping fee and shipping guarantee are non-refundable.
1. We will 100% refund, if you request refund before we ship.
2. You need to bear our logistics, product cost and transaction fees, if you request return before sign for express.
3. We do not accept refund without checking with us first by email.
4. The customer actively cancels the order and applies for a refund. We will charge a financial service fee of 10% of the order amount.